United Airlines issues apology to Muslim woman

United Airlines have apologized to Muslim chaplain Tahera Ahmad after a flight attendant accused her of being a terrorist.

United Airlines issues apology to Muslim woman

World Bulletin / News Desk

United Airlines have made an apology to a US Muslim woman after a flight attendant accused her of being a terrorist by refusing to give her an unopened can of soda.

A Muslim chaplain and director of interfaith engagement at Northwestern University, Ahmad, 31, was traveling Friday from Chicago to Washington for a conference promoting dialogue between Israeli and Palestinian youths. She was wearing a headscarf, or hijab.

She had asked for an unopened can of Diet Coke, she said. The flight attendant told her that she could not give her one but when she gave an unopened can of beer to a man seated nearby, Ahmad questioned the flight attendant.

"We are unauthorized to give unopened cans to people because they may use it as a weapon on the plane," she recalled the flight attendant telling her. 

United spokesman Charles Hobart said that a flight attendant had tried several times to accommodate Ahmad's beverage request but that there was a "misunderstanding.",  and said that officials spoke to the her Saturday afternoon to "get a better understanding" of what happened and to apologize for "for not delivering the service our customers expect when traveling with us."

United offered an apology to Ahmad on Wednesday.

"Ms. Ahmad was our customer and we apologize to her for what occurred on the flight," United said in a press release.

"After investigating this matter, United has ensured that the flight attendant, a Shuttle America employee, will no longer serve United customers."

The incident happened on a Shuttle America flight that feeds United. Bob Birge, spokesman for Shuttle America's parent company, Republic Airways Holdings, said Monday that Republic beverage policy doesn't prohibit serving unopened cans to passengers.

 

Güncelleme Tarihi: 04 Haziran 2015, 07:46
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